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Charleston moving testimonials

What customers say about Dale J. Cook Moving and Storage, Inc

“Just a note to let you know the progress of our move. Your move team is here and no doubt will be finished today. The guys are doing a great job…friendly, courteous and very professional. I particular appreciate the detail and care they are taking to wrap and handle our treasured pieces…actually everything.

“Looking forward to unpacking all our stuff in FL and start “living” again. Thank you again.” -Stephanie and Tony K. April, 2015

“When we asked a friend if he could recommend a moving company he didn’t hesitate to recommend Dale J Cook. From our first meeting with their representative, we were pleased. The movers were all very professional and handled our belongings with care. They asked where things should go, rather than just leaving items “wherever.” Beds were assembled correctly, all appliances correctly placed, and nothing, I mean NOTHING had a scratch. They were polite, courteous. We have some HEAVY furniture and these men worked HARD. We are thankful for the service they provided and will definitely use them again. P.S., We didn’t shop around and won’t the net time, either. When they came highly recommended it was because they earned it. The integrity of service we received was worth every cent we paid.” -Dan & Bonnie Kuhlman Spring, 2014

Commercial moves

“Would like to take this opportunity to thank you, your staff, and Dale J Cook Moving and Storage as a whole, for yet another successful move! The task of moving the entire College, with the same care that you have performed for me while moving a single dental practice, simply amazing! Your staff is a great credit to the moving industry. The professionalism and care that is demonstrated by the entire Dale J Cook team shows in every step of the process, from our first planning meeting, to the follow up meeting to verify that work is completed accurately and to our satisfaction. Many, many thanks from our staff to yours!

“Dale J Cook has done 9 moves for my husband and me. These included to and from our primary homes, to and from second homes and condos, and business moves. I can say without any reservation that they are absolutely outstanding. We chose them originally when we were researching the best company to handle 2 large chandeliers purchased in the Czech Republic. In every move we have been extremely satisfied. They are professional, organized, careful and caring. Their people know the moving business well and give perfect service in all aspects of a move. We love these people and feel as though they are a part of our family. I wholeheartedly recommend them for any move-large or small. I would not make a move without Dale J. Cook!!” – Betty D.

Residential moves

Karen- Just wanted to touch base… The team today was so professional and courteous. They worked very hard and were very careful with all of our things. I cannot say enough good things…I don’t know if it is possible but if it is- can I request the same guys for my move in? Thank you again for all your help! (Ready to put my feet up)  -Jennifer January 2017

Karen,  "We have a large sofa, that did not fit into the elevator. The building has three stairwells, the men were not able to get it up the first stairwell, not the second, but they succeeded on the third stairwell. Our condo is up seven floors. That is customer service. Our move was flawless. The team you sent were the best!! Thanks so much." -Steven Bottcher September 2016

Dear Karen, "I appreciate the note of thanks you sent me on behalf of Dale J. Cook Moving & Storage, but it is I who should be thanking y'all. While I wasn't particularly impressed with the Stevens driver who handled the move to Ohio, I was very impressed and pleased with all of the folks who packed and moved me to Dockside. To a person they were courteous and considerate of me and my stuff. They made sure to put the furnishings where I wanted them and otherwise followed my requests to the letter. Their removal of all the packaging and paper made my life much easier. Please thank all of them for me." Warm regards, Eric -Eric M. Oakley September 2016

To Whom it May Concern:
"It is my sincere pleasure to write this letter to thank the entire crew that moved us from Harahan to Daniel Island on Friday September 2nd. When I scheduled the move over a month in advance it was not possible to predict that would be the same day that tropical storm Hermine would come through the area. Although heavy rains had already begun that morning, the moving crew arrived on time and as scheduled. The crew worked diligently and took advantage of a few lucky breaks in the heaviest downpours to get our move done and in less time than originally estimated. In addition to being hardworking, every member of the crew was polite and professional.
This was our second move with your company and both times your company has exceeded our expectations. The next time we move your company will be our first choice. "
Sincerely„. -Alexander and Lori Finkel September 2016

"I wanted to let you know the guys (original crew) did an excellent job. They were so helpful, polite and professional. If (not anytime in the near future!!!!) I will definitely call and use your services. In the meantime I will recommend you and your company.  Thanks for a great job." - Lyn October 2015

"We were so pleased with our recent move. The men were pleasant and very professional. It was obvious they had been well-trained. This was our second move with your company, and both were handled in the same excellent manner. We would certainly hire Dale J. Cook to move us again, should the need arise." - Mary August 2015

"I wanted to take a few minutes to let you know how pleased we were with the entire move process provided by Dale J. Cook, from start to finish. We have experienced a lot of moves during 20 years in the Marine Corps, and this was by far the best experience we've had. Everyone we came into contact with was professional, courteous, possessed a great attitude, and was very careful with our possessions. The packing team was on time, worked tirelessly all day, and packed all of our belongings with great care. Every box was clearly identified with the room it came from and the contents.  They were very careful with our belongings and took great care to put them back together and ensure they were placed where we wanted them. When we transitioned to our storage unit, they even provided protective wrapping for the furniture that was placed in there. It was a big job for three people, but all of them worked very hard with outstanding attitudes to ensure it was done to our satisfaction.  In short, if we were to move again, we would select Dale J. Cook as our moving company without hesitation. We will definitely recommend you to our friends or others anticipating a move to or from the Charleston area. Please feel free to pass this on to company management or anyone else who may be interested. Thank you for making a very stressful and challenging time a little less so!" - Joe & Betsy August 2015

"The move was rough but was made so much better by the amazing guys we had on our moving team. They were kind, polite, professional, and lightning fast. I will not hesitate to recommend them to anyone and everyone. I already had my friend book your company for her move next week!" - Amy August 2015

"Thank you for your nice note yesterday. Even after our rocky start, the move was very positive. We cannot say enough good things about the packers and the movers....all were positive, upbeat, and professional. We are certainly inclined to choose Dale J Cook in the spring when we move to our ‘forever home’....we will reconnect with you in February, I am guessing, for a late March move." - Sally July 2015

"We wanted to thank your company for the best move we have ever had (14 and NOT counting). Mary was a big help in getting our move scheduled; Karen was a very efficient sales person/estimator; and Paul and his crew worked so hard through the heat and rain to get us moved quickly and safely. They really hustled, but worked diligently to keep our furniture dry and undamaged. We learned of your company from our realtor, Foster Smith of Carolina One in Summerville. Thank you so much." -Kathryn and Gary N. (and Holly our dog) July 2015

"I have to say, that by far, this was the best move I have ever experienced. Having spent 33 years in the military, I've moved many times; some were good and some were bad, but none were as good as with Dale Cook. The young men that packed and moved me were just wonderful. They were professional, kept moving and were especially patient with me. Please share my good thoughts.  Please stay in touch." - Pat July 2015

"I wanted to tell you again what a terrific job Dale Cook Co. did on my move last week. The packer were efficient and friendly. In and out in 1-1/2 hours.  The movers were like supermen. They worked efficiently as a team, were pleasant the whole time, and told me "we'll figure it out'' with super heavy furniture and winding stairs. And they did. Their goal was to see that I was pleased. My only concern was that they never stopped to rest, and it was 101°. I would highly recommend Michael, Antoine, and Andrew. Please let their supervisor know how pleased I was." - Elise July 2015

"Thank you again for taking such good care for us during our move to our new home.  You were most helpful and were there for my every ’beck and call".  Robin will be calling you. She will be moving soon from a rental on the Island to her new home also on the Island, and I highly recommended you and your crew. She is relieved to know there is someone to move her that she can feel confident in!  Thank you again, Paul and his crew were great!  I again apologize for the "scare" and will always remember your comment… "You will find it, that just doesn’t happen with my crew" so glad i found my treasure." - Kim February 2015

“I placed my household goods in storage with Dale J Cook in 1991. I found Dale Cook’s storage facilities to be clean and modern. Their packers and moving specialists came to my home at the appointed time, carefully loaded my possessions into 5 storage crates, for what turned out to be a much longer period of time than originally thought.

“In June, 2014, I requested a time when I could go thru those 5 containers and dispose of items I did not wish to move to my new home. My daughter and I arrived at the storage facility a little after our appointment time of 10:00 AM. We paid the fee for opening these containers, and proceeded to the area where they were opened. Much to my pleasant surprise, the contents had been removed from the containers and had been arranged in a neat manner to enable us to set aside boxes, clothing, tools, etc, we donated to Habitat for Humanity and the Salvation Army, the items to be moved and items we took with us. Regina and Jason worked with us, offering advise and help thru out. Much to my relief, we were able to complete the task by 1:30 PM. It turned out to be quite an enjoyable experience rather than the hard work I was expecting it to be.

“We made arrangements to move the remaining contents to my new home in Lexington, Kentucky during July, 2014. The Stevens truck and crew called to tell us when they would arrive the next day. They were right on time. They placed protective floor coverings in the areas were they would be bringing in the furniture and cartons, were very careful not to leave marks on walls or stairs, placed the furniture where requested. All in all another pleasant experience. Unloading took approximately four hours.

“There are few companies I have dealt with for as long as I have with Dale J Cook. I can honestly say it has been a good experience over these past 23 years. There was some minor damage to some furniture. Dale Cook had one piece repaired and made a fair cash settlement on one other damaged piece.

“I recommend Dale J Cook Moving and Storage wholeheartedly for their professional, thoughtful service and business ethics.” -Thomas J., Lexington, KY August 2014

“I recently used Dale Cook moving services to move my daughter within the city of Charleston, SC. This involved them packing out from a 3 story condo, and moving stuff into a 7th floor condo. This moving company was amazing. The team of 4 men were polite, efficient and very hard working. They took apart and reassembled beds and other furniture with no problems. They went out of their way to make sure boxes and furniture was placed where we wanted it to be. Nothing was broken or damaged.

“Karen Waters Bunting had met with me prior to the move to complete an estimate for the job, and go through company policies. She was extremely detailed, and wanted to ensure that the move was hassle free. She made sure that the appropriate certifications, insurances and permission needed were handled. This prevented hassles on the move day.

“I have moved numerous times in my life and have to say this is one of the smoothest moves ever. My final cost ended up being a little less than what the estimate came in for. I attribute this to the movers knowing how to do the various tasks in a professional and efficient way, with all 4 men working at all times. I would highly recommend using this company , and would use them again should a need arise.

“Also, I was arranging this from out of state and Karen Waters Bunting could not have been more helpful about being in touch before and after the move to make sure everything was in order.” -Susan, August 2014

“When we asked a friend if he could recommend a moving company, he didn’t hesitate to recommend Dale Cook. From our first meeting with their representative, we were pleased. The movers were all very professional and handled all our belongings with care. They asked where things should go rather than just leaving items ‘wherever.’ Beds were assembled correctly, all appliances correctly placed, and nothing, I mean NOTHING had a scratch. They were polite, courteous. We have some HEAVY furniture and these men worked HARD. We are thankful for the service they provided and will definitely use them again. P.S. We didn’t shop around and won’t the next time either. When they came highly recommended it was because they earned the recommendation. The integrity of service we received was worth every cent we paid. ” -Dan & Bonnie K., January 2014

“We hired Dale J. Cook for our move this Spring. I have to say it was a great move! I work a stressful job from a home office and I managed to bill 8 hours the day they started packing and the day they finished packing and loaded the truck. They even waited until 3PM on the second day to break down my office so I could get my work done. We had so much stuff it was embarrassing, but they got it all into the big truck including a special request of my prized 8 foot potted ficus tree that we use in our cathedral ceiling family room. They packed that truck like a puzzle. I don’t think you could have wedged your thumb in-between the boxes and the sides or the ceiling! And that is what kept my goods from getting damaged. You could really tell that they have done this many times before by the team effort that went on with packing, loading the truck and unloading. It was a like a well-practiced assembly line. They also took extra measures to protect the grass in my yard, the front door and the hardwood in my foyer (I have had other companies that did not). I was well pleased with the move and complimented them on their service. I highly recommend Dale J. Cook. Disclaimer: I was not compensated for this review and am not affiliated with the company in any way.” -Sandra A. Mount Pleasant, SC November 2011

“Just wanted to Thank all of your staff for their professional moving help in our recent move to John’s Island. Nothing was to much for them, all were very organized, fast and careful with the furniture, even changed my first choice of furniture placement to a better fit in the room. Thank You and we also loved the paper carton post cards.” -E. and W. Williams

Anonymous testimonials

“We’re sorry its taken so long to write an accommodation for the individuals involved in our July 1 move from Mount Pleasant to John’s Island. From our first call to receive an estimate, the individuals answering the phones to the movers, each has been an excellent representative for your company. Having been involved with moves in the past (ours and friends), we were skeptical of receiving an efficient and low cost experience. We were proven wrong.

“When your salesperson reviewed our household, she assured us our items would be handled with care and in a timely manner. She was proven right. Our move took place on a terribly hot/humid Lowcountry day. The crew arrived at 9:30 am and stopped only for water breaks. They met us at the new house within 15 minutes of our arrival and again didn’t stop except for water. They were very polite and extremely accommodating of any/all requests. With their “hustle” they kept the time we had to pay for to a minimum which we really appreciate. The move came in under the estimate which documents the efficiency of the movers and under extreme weather conditions. We will absolutely recommend your company to all our friends and family.” -Anonymous

“The Dale Cook Moving Company just about saved my life a few weeks ago. I sold my home suddenly and the buyers wanted me out in less than 30 days. After waiting for them to get their mortgage approved and the inspection done, I began looking for a home for me. I found one and it was vacant. I had 10 days to pack and move and salesperson came to my rescue. She not only got me moved, but they worked around a potential hurricane to get me into my new home. And nothing broke! That has never happened to me. Dale Cook and is the very best!” -Anonymous

“I just wanted to drop you a note to tell you how wonderful the team was today – the driver and his crew were meticulous and considerate, and still they hustled like I’ve never seen. They were all friendly, informative and patient with both my and Andy’s questions. What could have been a stressful day (as any move is) was actually a pleasure for both of us – and I hope, for the guys. There was even a lot of laughter! Little things really mean a lot to me – things like Hollis installing the moving screws for us on the washing machine, and Tony being so careful with the pieces that I care about, like the china cabinet. Also, because we have just laid new hardwood floors in the new home, I was concerned about scratching them. I had bought many little felt pads to affix to the legs of the furniture, and the guys were so indulgent with me about them. They paused coming in, letting me quickly put the pads on the feet – and they even put them on for me when I was not at the door for the “arrival” of a piece of furniture! That kind of consideration and thoughtfulness really impresses me. We bought them lunch as a thank you – it was the least we could do – but please pass on our thanks to your management for such a great crew. As you know, we are planning for this to be our last home, but we will recommend you to everyone we know who might need a moving company in the future.

“Lastly, thank you – for understanding and meeting all of my needs as we planned the move together.

“What a great experience – I will smile every time I see a Dale J. Cook truck on the road!” -Anonymous

“The purpose of this email to recognize the exceptional efforts of all the people we came into contact with at the Dale J. Cook Moving Company. While we are very demanding with the service we require and not easily pleased, we were pleasantly surprised with the professionalism displayed at all levels of your company beginning with the sales staff and the great crew that was assigned to move us.

“We were moved on one of the hottest days of the summer and not only did it happen flawlessly but everyone had such a great attitude. We were informed every step of the way on what they were doing and they made sure every piece of furniture was placed where it should be. What really stood out to us was how hard-working the crew was. We were also impressed that many of the guys said that they enjoyed working for your company – which is probably why you’ve been in business for so long. Finally, many movers under-quote so they can get the “job” and then bill you for extra hours on moving day. We were very pleased that the final bill was what you had originally quoted. Please thank everyone involved in our move for us for a job well done. We have a very favorable view of Dale J. Cook and will recommend your company to our friends. “ -Anonymous

“I just wanted to drop you a note, to again thank you for the excellent job you and your crew did with my move last month. I was very impressed with the professionalism and team work of your crew. Frequently with moves in the past needing 6 movers, you get pairs, with a couple of good, a couple of fair, and a couple of useless ones…..your team all worked together very well. The way you handled high value items without having to crate them was impressive. My friend, who was here to help direct things, commented after that he didn’t think any of the 400+ boxes came in without the movers asking he or I to verify where the boxes were to go – that was a very pleasant surprise from some previous moves!

“I have mentioned your company name to several other friends and people I work with who are planning upcoming moves and told them to give Dale J. Cook a call. I know I definitely will when this lease expires. This is the calmest I’ve seen the 4 dogs with any moves they’ve gone thru…..a sign that I was less stressed and your crew was friendly and kind to them. Thanks again for a very smooth move!!! ” -Anonymous

“We are now settled into our temporary home and our thoughts turn once again to how pleasant this moving experience with your company was compared to other moves that we have made. Believe it or not, we have moved 15 times in the 45 years that we have been married and we have never even remotely had as positive an experience as we had with your company, Dale J Cook Moving & Storage.

“Most of my career was spent with a large newspaper company with newspapers all over the country and as I moved up in my carrier, I had to move to other cities. We moved from Miami to Milwaukee and many points in between and we moved with Allied, United, North American and others. None of them hold a candle to your company and the quality of care, professionalism and customer service that we received in our move from Charleston to the Upstate. In fact, we moved from Georgia to Fort Wayne, Indiana, home of North American Van Lines and were friends with the president of the company and did not have as good a moving experience as we did with your company.

“Michael, our driver and his crew could not have been more courteous and helpful in insuring that everything went smoothly. On the day they moved us into our new house, they worked until late in the evening getting everything in our home and in place. And even though they had worked in 98 degree heat and were all bone-tired after working all-day, they insisted on making sure that furniture was where we wanted it and boxes were placed according to our needs and desires. In fact, before Michael left, he insisted on going into my garage with me to move boxes, tools, etc. around to my satisfaction so that I would not have to do it by myself later.

“We were deeply touched by their kindness and consideration. We are just everyday people who are not special, important or deserving of any special attention, yet everyone in your company treated us like royalty. Thank you to your salesperson for all she did for us before the move and all the efforts to insure that things went smoothly. I know that you are a Charleston based company, but I sure hope you will consider coming to the Upstate next year and packing and moving us into our new home when it is complete. We are afraid that any other moving company would pale in comparison to Dale J. Cook Moving and Storage, Inc.“ -Anonymous