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International Moves



Reliable North Charleston Movers Stress-Free Long-Distance Moving Efficiently Relocate Your Business Hassle-Free International Moving State-of-the-Art & Secure Storage Facility

Moving questions and answers

When should I call Dale J. Cook Moving and Storage, Inc for a local move?

If you need to move locally today or tomorrow, there is a chance that we could handle your move. However, if you require free moving quotes, you should call us at least seven to 21 days in advance of your move. Please keep in mind that summer is traditionally the busy season for moving companies and that it is very helpful to give us as much notice as possible. We are one of Charleston’s oldest moving companies and have a proven track record of working with our customers to accommodate their preferred moving date whenever possible.

When should I call Dale J. Cook Moving and Storage, Inc for a long-distance move?

If you need to move long-distance or international, the more time you can allow, the better. Normally, a seven- to 21-day notice can be accommodated, except in the busy season. From May 15 to September 15, the volume of moves is extremely heavy – this is the case for most professional moving companies. It is imperative that if you are moving during this time, you will need to contact a mover at least 21-30 days in advance when the volume of shipments is extremely heavy. Regardless, on any move, it is helpful for you to give us as much notice as possible.

How long does a free in-home estimate take?

We try to accomplish our estimates as quickly as possible, but accuracy requires attention to detail while in your home, so it will take a little time to complete. We can normally complete the survey within an hour.

“Isn’t the moving company responsible for my property while it is in their possession?” The incomplete answer is, “yes.” Yes, the company handling your property is liable, but their liability is limited. They are accountable for 60 cents per pound, per article.

In other words, if you ship a wardrobe of clothes valued at $1,300 and the carton weighing only 55 pounds, is lost in transit, the company’s Bill of Lading stipulates that their maximum liability is $33. It is very limited compensation.

While we don’t wish for any accidents or mishaps, they are sometimes unavoidable. Even the best and most professional of movers encounter claims for lost or damaged items.

However, a moving company’s liability coverage cannot be considered as insurance and does not cover acts of God. If a moving company representative states that you have transit insurance, be sure to verify that he is not representing the Bill of Lading as an insurance policy.

Rarely homeowners, but often renters or condo, insurance will cover moves as part of a contents policy. Please check with your insurance agent to determine if you already have coverage for your move. If you do not, consider purchasing extra liability valuation for your items in transit as a part of your total moving package.

Transit valuation worth purchasing. The valuation charge compensates the mover for assuming a greater degree of liability than is provided for in the base transportation charges. When you buy valuation coverage be sure to read your policy. Know the type and amount of valuation you are purchasing, as well as the deductible.

What do I need to do during the move?

You need to be present during the packing of your belongings, as well as take personal responsibility for jewelry and other high-value items. Be sure to check and sign the inventory of your belongings and ensure that prohibited items are not packed.

Is there anything you will not move?

Dale J. Cook Moving and Storage, Inc cannot move drugs, alcohol, ammunition, liquids, corrosives or flammable items. Anything that can deteriorate should not be shipped, such as foods.

Can Dale J. Cook Moving and Storage, Inc handle my vehicle?

In some instances, we can move your vehicle with the shipment. If it’s determined this is not feasible, we can arrange for an alternate method and will provide you with the pricing for this service. We do not transport cars as part of a regular local move.

Can I pack myself?

A lot of people pack some or all of their shipment in an effort to save money. If you do pack yourself, the boxes will be marked as “PBO” (packed by owner). Valuation coverage will not pay on goods packed by owner, unless the exterior of the box is damaged.

How long does it take to pack a home?

No two homes are alike, but the average time to pack a home is one to two days.

Can I leave items in drawers?

It is fine to leave items in the drawers, but you need to make sure that there is nothing liquid or breakable in the drawers that might damage the furniture. Also, weighty items should not be in the drawers, they might shift and compromise the structural integrity of the piece.

What is a binding, non-binding, and not-to-exceed estimate?

A “binding” estimate is a contract that specifies in advance, the precise cost of the move based on the services requested or deemed necessary at the time of the estimate.

A “non-binding” estimate charges you according to the actual weight of your shipment and the actual cost of the services that are performed. The estimate process determines what your shipment should cost. To verify the weight of your shipment, the driver will weigh his trailer prior to loading and once again after loading. All other charges are calculated at your origin address. If you desire, you may meet the driver at the scale both before and after loading to witness the weighing.

A “not-to-exceed” estimate specifies the maximum charge to you. You will be responsible for either the estimate or a lesser amount if the actual is less than the estimate.